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Frequently Asked Questions.

Ordering - Backorders - Returns

How can I return merchandise purchased through your catalog? On-line?
How do I return an item that is delivered by freight?
How was my order shipped and can I get the tracking number?
Can you send my order confirmation to more than one e-mail address?
If I send a gift to someone who shares my e-mail account. Will the e-mail confirmation
contain specific items in the order?
How can I tell if an item is out of stock?
What is your backorder policy for out of stock items?
Can I check the status of my backorder online ?
Can I change the backorder online?
When is my credit card charged after I have placed a backorder?
Where's my order?
How long will it take for an order to be delivered to a foreign country?
Why was my order delivery date quoted later than the service I paid for?
How can I change/add to my order after it has been submitted?
Can anyone get my credit card information when I buy online?
How am I protected from credit card fraud or unauthorized charges?
 When I am inquiring about my order, what information do I need to include?
How do I order an item that is listed in your catalog but not pictured online?
Can I place an order through e-mail?
What is the shopping cart?
What if I have a problem placing my order?
Is the browser I am using causing my ordering problems?

Payment Methods - Promotions - Sales Tax

What types of payment methods are accepted online?
What is your Safe Shopping Guarantee?
What is your price policy?
Does lightingarmor.com charge sales tax?
When will my credit card be charged?

Credit Card Security Numbers

What Are They?
How Do They Work?
How Do I Enter the information?

General

Where do I send merchandise that requires repairs?
I forgot my password?
Why should I trust Armor Lighting ?
How do I enter or update billing and or shipping information online?
Who should I contact about getting my product(s) into your catalog product line
and/or retail stores?
How do I change my e-mail address and/or password?
What are your terms of sale?



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